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Transparent thoughts and ideas from Administrative Consultant (aka: Virtual Assistant, Crystal Casavant of Relax Consulting.

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Email: Crystal@RelaxConsulting.com



Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Tuesday, June 19, 2012

Two Paws Up for Waiting for Your Cat to Bark by Bryan & Jeffrey Eisenberg


Two Paws Up for Waiting for Your Cat to Bark by Bryan & Jeffrey Eisenberg

I purchased Waiting for Your Cat to Bark by Bryan and Jeffrey Eisenberg. This particular read was recommended by a successful business associate, and I really liked the catchy title. I am generally a dog person, but I have owned cats. If your cat is barking, it likely has a hairball and you can imagine what happens next. I can’t say I’ve ever been waiting for my cat to bark but I love marketing ideas and I was told how business savvy the Eisenberg brothers were. I wasn’t sure I’d enjoy the book. Now I know this book will be on my bookshelf twenty years from now. This is a great read and I’d give it two paws up (in keeping with the cat and dog theme).

Waiting for Your Cat to Bark helps readers prepare for the today’s tech savvy consumers who want to be engaged and are not looking to be sold on products and services. The Eisenberg brothers explain the power of Persuasion Architecture ™ and the importance of setting goals, measuring results, and changing course as needed to reach your target audience. Today’s customers don’t make purchases or decisions the way they did twenty years ago. If we are using the same marketing strategies we were in the past, our businesses will fail.

The Small Business Association announced in 2011 there were 27+ Million Small Businesses in the United States, between 60% and 80% of all new jobs in the United States are attributed to Small Business, and from the point of startup, only 44% will survive four years. As business owners, if we aren’t following some sort of business model, we will be searching for another line of work. When our businesses fail, it also affects our self-esteem and our personal relationships. We cannot afford to get so involved in the day to day operations of our business that we neglect our marketing plan.

Waiting for Your Cat to Bark explains the four dimensions of sales complexity and goes into great detail about the human operating system. Marketing isn’t just about developing a product and selling it. Today’s customer is in control and successful businesses understand they need to provide value in addition to their core product and service. To provide someone with value, you must understand what motivates them and you need to position yourself in such a way that you are partnering with them to achieve a common goal. Today’s customers will buy, but they do not want to be sold. If customer satisfaction is truly a thing of the past and customer loyalty is the key, we should all want dogs instead of trying to convert our cats into ‘man’s best friend’. If we want our dogs to be loyal, we need to treat them right, spend time with them, and understand what brings them the most joy. As a customer, wouldn’t we all love that kind of attention and appreciation? As a business owner, don’t we look at that kind of loyalty of priceless?

Waiting for Your Cat to Bark is the business book you’ll want on your book shelf years from now. The cover will become tattered because you will reference it time and time again. Two paws up for a priceless marketing guide. Some might say if you have a marketing model or you are starting a new business you need this book. I would go so far as to say boldly: If you have a product or service to sell, you cannot afford to wait another day to get your copy of Waiting for Your Cat to Bark. Regardless of your niche or level of experience, there is something to learn from the Bryan and Jeffrey Eisenberg.

For more information or to interact with Bryan and Jeff, check out there website: http://www.bryaneisenberg.com/

Wednesday, May 30, 2012

Your Business Funnel

Whether you design, monitor, and maintain your marketing, website and social media yourself or someone does it for you, it's important to monitor how the process is working for you and your business. You likely had a goal in mind when you set up the process (ie: We want x number of subscribers by this date, we want to increase client satisfaction by x% by this date, or we want to increase referrals by x% or x#, etc...). When you set that goal, you should have had known how you were going to measure the results. Social media is just like any other sustainable project. Yes, there will be changes along the way, but knowing where your going and how you're going to get there is the key to a truly successful program.

We encourage our clients to think about social media as a funnel. Your Twitter account should not be at the base of the funnel, your Twitter account should give customers/clients and potential customers/clients a preview of your offerings and should drive them somewhere else. Only you can determine where that somewhere else is, but below is an example to give you an idea of a social media funnel.

What this funnel shows if the various ways that a particular company drives interest in their company. Their YouTube videos contain information or links to their company website, their Twitter posts may link to an article, but ultimately they are driving potential customers/clients to their company website. Just driving someone to your Twitter account isn't going to give them enough information about your business to keep their interest. Make sure that posts are keeping this in mind. It's okay to encourage 1,000 facebook "likes", but once they are 'liking' you, it's important to provide them with value added information that takes them the step further to your website. I can "like" Menards, but if I never step foot in the store, I'm not a customer and therefore not creating revenue.

You or someone in your organization (or contracted by the organization) needs to track the traffic at the base of the funnel. It's not important how many Twitter followers you have, or how many Facebook "likers", it's important how many people are checking out what it is you want to check out. In the example above, they are driving people to their company website. So, using the analytics behind the scenes on their website gives the company a good idea of what referral source is giving them the biggest 'bang' for their buck (see below)


Referrer Types Visits Percentage
Direct Traffic 337 56.90%
Social Network 128 21.60%
External URL 67 11.30%
Search Engine 58 9.80%
News Message 2 0.30%


Then they can dig one step further and analyze which types of social media are working hardest for them.


Social Network Visits Percentage
Facebook 115 90%
Linkedin 10 8%
Twitter 3 2%


In this particular example, the focus should not be on Tweeting, it should be on improving the number of people they are reaching on Facebook. They may not want to discount Twitter completely, but may want to analyze what they are Tweeting, are they using hashtags? is their information interesting? They should ask others for advice, see what's trending, etc... and make their decision from there.

It's never a good idea in marketing to continue blindly - make sure you have a schedule to analyze what is and isn't working and ask for fresh and edgy ideas to stay ahead of the competition. Things move fast in this technological world and being prepared is important, but being creative and opportunistic is even more important!

If you have any questions or aren't sure about any of the information contained in this post, let us know and we would be glad to clarify.

Sincerely,
Relax Consulting - where we do the work so you can RELAX!